NextBranch launches AutoResolve to boost ATM and ITM uptime

By AI, Created 5:51 PM UTC, May 26, 2026, /AGP/ – NextBranch said its new AutoResolve system uses AI-powered self-healing to monitor ATM and ITM fleets, fix errors automatically, and dispatch service when needed. The rollout has pushed sustained uptime above 99% and resolved 54% of service events without an on-site technician.

Why it matters: - AutoResolve is designed to cut downtime across ATM and ITM fleets, which can reduce service interruptions for banks, credit unions, and their customers. - The system is built to keep self-service channels online with less manual intervention, which can lower operational strain for financial institutions.

What happened: - NextBranch introduced AutoResolve, a self-healing software technology for ATM and ITM fleets. - The system continuously monitors deployed terminals, triggers automated corrective actions when errors occur, and can dispatch service automatically. - AutoResolve runs 24x7 and is intended to improve uptime and operational performance. - NextBranch said the technology was deployed as part of its proactive monitoring capabilities.

The details: - AutoResolve uses AI to monitor ATM and ITM terminals and respond when issues are detected. - The system is designed to resolve problems without manual intervention from NextBranch personnel or the financial institution. - Since rollout, the managed fleet has sustained uptime above 99%. - In 54% of service events, AutoResolve resolved the issue without requiring an on-site technician. - When a field visit is needed, technician dispatch can happen automatically. - Dea Lukac, vice president of operations at NextBranch, said the system reduces delays and improves consistency because it corrects issues immediately and dispatches a technician automatically when needed. - Spencer Matthews, president of NextBranch, said customer feedback on the technology has been outstanding and that the system has led to higher uptime, faster response times, and better service for members and customers. - More information is available through NextBranch’s social channels.

Between the lines: - The launch fits a broader shift in branch automation toward fewer truck rolls and faster remote remediation. - For a company built around outsourcing ATM and ITM operations, software that improves self-healing capability can deepen the value of its managed-service model.

What’s next: - NextBranch says AutoResolve will continue supporting its effort to simplify ATM and ITM operations and strengthen reliability for financial institutions. - The company is positioning the technology as part of ongoing service improvements as operational demands rise.

The bottom line: - NextBranch is betting that AI-driven automation can keep self-service devices online longer and reduce the need for in-person repairs.