SDLC Corp deploys Pulastya AI on existing Twilio numbers

SDLC Corp documented a live deployment of Pulastya AI for a service business that kept its existing Twilio phone numbers while adding an AI voice agent for routine inbound calls. The setup lets the agent answer common questions, capture request details, and hand off calls to staff with context already captured.

Why it matters: - The deployment shows how a service business can add AI call handling without changing the phone numbers customers already use. - The workflow keeps staff involved for requests that need judgment or personal attention. - The setup is aimed at reducing routine call load while preserving a familiar customer experience.

What happened: - SDLC Corp documented a live Pulastya AI deployment for a service-based business in which existing Twilio numbers were connected to an AI voice agent. - The business used the same numbers callers already knew while adding AI handling for inbound customer inquiries. - The deployment was announced Sept. 30, 2026.

The details: - The team started by reviewing the calls the business received most often. - It identified common inquiry types and prepared approved FAQs and service documents. - It decided which requests should be routed to a person. - The team connected Twilio and OpenAI to Pulastya AI. - Conversations were tested in a browser before live calls were sent to the agent. - During a call, the voice agent identifies the reason for the inquiry. - The agent answers questions covered by approved business information. - The agent collects details needed for a service request or follow-up. - If a request needs an employee, the platform transfers the call with conversation context already captured. - After launch, the business could review call records, transcripts, summaries and follow-up needs in a dashboard. - That review process gives the team a way to refine approved information and routing rules over time. - SDLC Corp has not published independently verified time-saving or conversion results for this call flow. - The Pulastya AI product page says businesses can connect their own Twilio and OpenAI accounts and test an agent before sending live calls to it. - SDLC Corp’s implementation case study describes the service-business workflow. - The source provided a contact number, +1 415-594-0097, and a LinkedIn page for SDLC Corp: SDLC Corp on LinkedIn.

Between the lines: - The deployment reflects a common adoption pattern for voice AI: automate repetitive front-line work first, then preserve human handoff for edge cases. - Keeping the existing Twilio numbers lowers friction for customers and reduces the need for a phone-system changeover. - The dashboard review loop suggests the agent is meant to improve through ongoing tuning, not just a one-time launch.

What's next: - The business can keep refining the agent’s approved responses and escalation rules based on call records and transcripts. - SDLC Corp can use the case study to show how Pulastya AI works with existing Twilio and OpenAI accounts. - Further results from the deployment would need to come from the business or future published data.