Pulse of the City News honors three contractors with 13th straight customer service awards

Pulse of the City News recognized Pacific Electric, Booher Remodeling Company and Great Lakes Heating & Air Conditioning with their 13th consecutive Pulse Awards for customer service. The awards highlight long-term performance in the construction and home services industries, backed by a ratings system that has tracked company data since 2009.

Why it matters: - Pulse Awards are tied to customer experience, not just project output. - The honors signal sustained service quality in the construction and home services sectors, where trust and reliability can drive repeat business. - The awards also point to a longer performance record, since Pulse uses an ongoing database of company information rather than a one-time review.

What happened: - Pulse of the City News honored three contractors for outstanding customer service and gave each company its 13th consecutive Pulse Award. - The recipients were Pacific Electric Inc. in Las Vegas, Booher Remodeling Company in Indianapolis and Great Lakes Heating & Air Conditioning, Inc. in South Bend, Indiana. - The recognition was announced Oct. 5, 2026.

The details: - Pacific Electric Inc. is a full-service electrical contractor serving residential and commercial customers in Las Vegas. - The company handles troubleshooting, repairs, installations and upgrades. - Pacific Electric says its licensed electricians focus on fast, efficient work and lasting client relationships. - Booher Remodeling Company has provided remodeling services since 2001. - The Indianapolis company specializes in kitchen and bathroom renovations. - Booher Remodeling works with homeowners on style choices and budget concerns to deliver customized spaces. - Great Lakes Heating & Air Conditioning, Inc. has served the Michiana area for more than 60 years. - The South Bend contractor offers electrical, heating, air-conditioning and plumbing services for homeowners. - Great Lakes Heating & Air Conditioning says its team is focused on customized, compassionate service and long-lasting workmanship. - Pulse of the City News says the Pulse Award is reserved for companies that earn the highest ratings of 4 or 5 stars. - Pulse says its ratings are based on performance data compiled on an ongoing basis since 2009. - The company says the annual rating approach is meant to show a longer view of performance, not just short-term results.

Between the lines: - The repeated awards suggest customer service consistency is being treated as a measurable business asset. - The program’s emphasis on long-term data gives the recognition more weight than a typical short-term accolade. - Pulse of the City News and The Stirling Center are using awards and training resources to push a customer-first standard in building and construction.

What's next: - The honored contractors can continue pointing to the awards in marketing and customer outreach. - Pulse of the City News and The Stirling Center will keep recognizing companies that combine quality work with customer service. - More information is available on the companies’ award pages: Pacific Electric Inc., Booher Remodeling Company and Great Lakes Heating & Air Conditioning, Inc..

The bottom line: - Pulse of the City News is rewarding contractors for a track record of customer service that has held up for 13 straight years.